We accept personal cheque(s), bank draft(s), and money order(s) only.
You may cancel your order within 24 hours of receipt of your deposit. After that period, we cannot accept cancellations because we start purchasing materials immediately for your cellar. After the 24 hour period has ended you have agreed to commission the product and are obligated to pay the balance upon completion.
Each product is custom built for your space and interior style, so we are unable to accept returns.
CHANGES TO DESIGN
We’re able to make changes to an order within 48 hours of deposit. Any change to the piece may result in a price change.
Our standard timeline is 6 to 8 weeks. If your design pushes us outside of this standard, we’ll send you an estimated timeline for building your product when we receive your deposit. This timeline is an estimate, and because we custom build each product we can’t guarantee specific delivery dates, but we’ll be in touch throughout the process so you know what to expect.
MATERIAL AND FINISHES
All of our materials and finishes are variable and subject to change. Each of our products is unique and is subject to variation in color, characterization, species, texture etc. Each piece is unique, so please review examples of our work to confirm you are comfortable with the variation.
For five (5) years from the date of original delivery, your warranty covers all parts and labor to repair or replace any part of the product which proves to be defective in materials or workmanship.
Any custom designs or sketches are creative property of Timeless Millwork.